Archive for Product Beautiful

Try many things, fail cheaply

Its widely proposed that to succeed and be innovative you have to had plenty of the failure experience. Therefore failure should be acceptable facet of innovation.

While acceptable, this is far from desirable, not because we dont think there is much to be learned in the process of failure and that consequential outcomes are valuable, but that by implication innovation should be a free-spirited and spontaneous process and what will be, will be.

Failure would be fine, if it wasn’t so expensive. Because failures cost money (and time), high failure rates can cause corporations to become very gun shy about innovation.

Of course, one way out of this problem is to increase the innovation success rate. A noble aspiration for sure. But be careful. Following that seemingly sensible path can lead to some perverse behavior.

A company can almost always “succeed” by introducing “new and improved” products that cannibalize what they already sell. A company can confidently state that all of its revenue comes from products launched within the past two years, feel good about its innovation efforts, and actually be falling further behind competitors.

In fact, when we look at the numbers it is estimated that only 10% of our ideas are worthy of testing, and only 10% of them will be winners. Thats 1%! . So, we are not managing a programme of success, we are actually managing a programme of failure; therefore the real answer is to dramatically decrease the cost of failure. Here are 3 ways…

  1. Lower the costs of experiments. Running experiments need not be expensive. There are tons of low cost ways to test critical assumptions. Be creative, imagine you hadn’t a budget, imagine this was your business and you dont have the cash. Beg, borrow, steal, collaborate, even postpone expensive testing until the project has been de-risked.
  2. Prioritise your unknowns. Many companies spend a lot of money answering the wrong questions. They’ll seek to perfect a technology without understanding whether there’s a market need. Assess strategic risks first, because they are often what sink an idea. Chances are someone else has already thought of your idea.
  3. Increase the pace of decision making. Entrepreneurs with clearly bad ideas typically don’t have the luxury of spending money on those ideas for too long. Companies, however, can let bad ideas linger for inordinate amounts of time because of slow decision-making processes. Shutting down flawed projects early avoids needless spending — and focuses resources on the best ideas.

Projects are often expensive because companies seek perfection in their own eyes before they run any sort of test. Remember, the less you’ve spent, the more freedom you have to change your approach.

As Seth Godin says ‘ Stop being perfect and start being remarkable’. Good enough will be good enough

And finally, remember that failure is not a dirty word. The odds are pretty high that your first idea is wrong along some meaningful dimension. If you fail fast and fail cheap, you can accelerate discovering a winning idea. 

Of course, it’s one thing for companies to say they embrace the right kind of failure. It’s quite another thing to create a culture that rewards low-risk failures and savors surprises.

In fact why shouldn’t we succeed cheaply too.

Add to: Twitter | Facebook | Digg | Del.icio.us | Stumbleupon | Reddit | Technorati

Leave a Comment

We need the next big thing!…are you sure?

Right…. its a downturn, things are tight, only those who innovate will survive, we need new ideas, we need the next big thing…..

But how can you when you have already decided to suspend your expensive ‘next big thing’….priorities after all; a natural reaction to a slowdown in purchases of existing products. However we get so enamored with new products we forget about the products that carried the company. With the next new thing on hold, it’s time to focus on products in the portfolio and make them relevant to buyers.

Its important to remember (even with your next big thing) that products sell when they satisfy a need in the market that is urgent, pervasive and buyers are willing to pay. In good economic times this rule is relaxed because companies are flush with cash.  In tough economic times the rule is absolute.

Your challenge is a direct result of a change in the buying environment.  It has changed violently and you must respond to regain a position of relevance.

Adopt the 4 Rs of selling more stuff

  1. Reacquaint yourself with your buyers and their problems. Have your customers been let down by othe vendors, competitors and the like. Don’t fool yourself.  Your buyer’s problems and priorities will have changed so get out there and talk with people.  Go talk to your angriest customer, its a humbling experience, you will learn a lot and they will appreciate that you are listening.
  2. Revisit your product portfolio. Hopefully some of the products can solve problems that are urgent, pervasive and customers are will to pay for in today’s market. Focus on the products that have the most promise. Be prepared that this may shake the foundations of your core product beliefs.
  3. Realign the products in the portfolio within your new understanding of your buyer’s problems. Re-position the products that can solve those urgent, pervasive problems that buyers are willing to pay for. Add incremental features to support the new positioning, if necessary. The goal isn’t to re-engineer the productbut to re-align to market conditions, and quickly.
  4. Relaunch the repositioned products emphasizing customer problems and how you solve them, not the features.  Present a fresh perspective ( or even a perspective they never saw value in before) to your customers and regain a position of relevance that well enable you to sell more stuff.

Focus on what you can do, not what you can’t. As Dave Daniels at Launch Clinic says ‘don’t put lipstick on a pig’; it’s too transparent; but there is value in your portfolio you can mine and repurpose to gain new revenue. It’s up to you to find the value and share it with your customers.

Adpated from Dave Daniels at Launch Clinic

Leave a Comment

6 (+1) Ways to counter price pressure

You have been the dominant force in our industry but are currently facing stiff competition from another firm with similar products.  Most of their products are slightly lower quality than your products and are priced correspondingly lower.  How do you respond?

When it comes to competitive pricing, there are two key questions:

  • Why might a customer prefer to do business with us as opposed to our competitors? These are your “differentiators” which will tend to keep customers in the fold, even if you’re charging more.
  • How long can the differentiators sustain the relationship before the customer jumps to a lower-priced competitor? If the customer values the relationship, they’ll tolerate paying more.

Therefore, when confronted with competitive pricing pressure, you need to know your “differentiators” and how much the customer values them.  There are six basic differentiators:

  1. Feature. Your product is different (i.e. does more) than the competition’s.
  2. Convenience. Your product is easier to purchase than the competition’s.
  3. Tradition. Purchasing your product is a well-established habit.
  4. Quality. Your product is identical to the competition, but better made.
  5. Personality. The customer prefers doing business with you, personally.
  6. Mutuality. You have agreements that are key to the customer’s success.

Your “counterattack” consists of calling the customer’s attention to these differentiators, and increasing the value that they have in the customer’s world.

For example, if you’re going to run with the “quality” differentiator, you’ll need to come up with objective data showing that the competitor’s products are lower quality (call attention) and then raise the specter that the lower quality could hurt your customer’s own business (increase value).

Similarly, if you want to develop the “mutuality” differentiator, you should focus on finding some strategic ways that your two firms can collaborate, thereby making the price issue less important.

The more differeniators that you put into play, the less likely the customer will be to jump to a competitor.

This is adapted from an article which appeared in Sales Machine

All that said, many businesses that do differentiate and provide high levels of  value-add to their customers often forgive themselves failings in the basics of of a supply relationship.

7. Customer service. Lead-time and on-time delivery. It shouldn’t be, but when your competitor doesn’t deliver on time and has continual issues with quality, it soon becomes a real differentiator.

Comments off

Avoid “me too”

product_comparisonWant to be a bad product manager, rush an undifferentiated product to market in order to grab market share.

Sure, a competitor may have beat you to the market, but now that they are out there creating demand for an innovative offering, you don’t have time to waste. Your version may not be terribly unique and it may be a bit less than what the competition offers. Still, there may be customers who don’t like what the competitor has so you’ll get their business, or you can skim on advertising and sell yours a bit cheaper to create more demand. Either way, it should be pretty easy to get a successful product out of it, right?

Want to be a good product manager, look to differentiate your product and avoid being a “me too.”

Speed to market is certainly important, though it is almost always better to be later to the market with a better product than slightly quicker with something that does not stand out. Being first is good, though no guarantee. (Amazon.com was not the first online bookseller; the iPod was not the first portable MP3 player; Google was not the first search engine; Dyson was not the first vacuum; etc)

The key ingredient?

Delivering a differentiated product with unique customer benefits and superior value for the user. … Superior products have five times the success rate, over four times the market share, and four times the profitability as products lacking this ingredient. “Truly Superior, Differentiated Products” had an average 98% success rate and 53.5% market share, while “Me-Too” Products averaged an 18.4% success rate and 11.6% market share. Though the desire for quick revenue and immediate return within organizations is often strong, though there is good cause for launching the “right” product. In the end, the extra effort put into figuring out how to differentiate a product will be well worth the effort. Here are “seven ingredients of a unique, superior product with real value for the customer”:

  1. Meets customers’ needs better than competitive products.
  2. Is a better-quality product than competitors’ (however the customer defines quality).
  3. Has unique benefits and features for the customer.
  4. Solves customers’ problems with competitive products.
  5. Reduces the customer’s total in-use costs (better value-in-use).
  6. Has highly visible benefits for users.
  7. Is innovative or novel — the first of its kind on the market.

Most signifcantly: “Product superiority is defined in the eyes of the customer!” While you may believe your product to be superior on one or more of these dimensions, it is ultimately up to the market to decide whether this is the case. Too often the view of product superiority and differentiation is different from those within the company versus those in the market. It may be tempting to launch a follower product to ride the waves of a leader, without showing distinct differences in a product offering, product managers will be facing uphill battles. Look for ways to differentiate, to provide additional value, and to create a product that everyone else will try to copy.

This article originally appeared in ‘How to be a good product manager’

Leave a Comment